Hosts with shipped kits must send Elevent their tracking information no later than 8 AM the following day
Tracking Information:
- Tracking should be sent to Elevent no later than 8 AM ET the day after shipment. Elevent needs to receive this information to notify clients of all shipments minimizing the chance of lost/stolen packages or perishable items, not being refrigerated, etc.
- Hosts can send tracking one of three ways:
- Send notifications directly from carrier service to the tracking email included in the address download
- Uploaded excel file in the host portal that includes all email address provided and the tracking number (image below)
- Add information directly to the portal
Uploading address:
To access template for upload of tracking select Download a template
Required Columns:
1) Email - must have "tracking_..." email address from address download
2) Shipment Tracking Number - must have a plain text tracking number not a hyper link to tracking
Adding directly to the portal:
You an add tracking on each guest as shown below:
Common issues:
1) Headers are named incorrectly. Email and Shipment Tracking Number are the required names of the headers with the above columns.
2) The tracking number must be included in plain text for our system to mark the shipment as shipped, links to tracking information won’t work
(e.g. 1ZEG48861207520957 works
https://www.ups.com/track?track=yes&trackNums=1ZEG48861207520957&loc=en_US&requester=ST/trackdetails does not work)
3) Any kits sent without a traditional tracking number (ie: Amazon, Instacart, hand-courier, etc), hosts will need to track for Elevent and notify of any important status updates or issues.
4) Guest doesn't need a tracking number. In this instance please mark them as no track required. This will stop the notifications about missing tracking:
