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Your Event Homepage: How to Access and Join Your Event

How to join your Virtual, In-Person, and Self-Hosted events.

Your Event Homepage is your central hub for everything you need before and on event day. It contains the most up-to-date information about your event, including important instructions, calendar details, and information about how to join or access your experience.

The options you see on your Event Homepage will vary depending on whether your event is Virtual, In Person, or Self-Hosted  and based on what settings you have configured. 

Before Event Day

No matter which type of event you're attending, we recommend checking your Event Homepage ahead of time.

Make sure to:

  • Review your event date and time.
  • Download the calendar appointment, if needed.
  • Read the event instructions.
  • Complete any required actions or preparation.
  • Confirm how you'll access your event on event day.

Your Event Homepage will always be your best resource for the latest information about your upcoming event.

Virtual Event Homepages

For a Virtual Event, your Event Homepage includes:

  • Your video conferencing link
  • Meeting ID or passcode information, when applicable
  • A downloadable calendar appointment
  • Event instructions
  • Any things you'll need 

How to Join Your Virtual Event

When the countdown reaches your event’s start time, click the orange play button on the right-hand side of the countdown block in the center of your Event Homepage to join your event.

Screenshot 2026-08-13 at 6.13.30 PM-1

If your meeting has a Meeting ID or passcode, you’ll find it to the left of that box:

Screenshot 2026-08-13 at 6.28.33 PM

After clicking the play button, you’ll be redirected to the conferencing link associated with your event, such as Zoom, Microsoft Teams, or another conferencing platform.

Tip: We recommend opening your Event Homepage a few minutes before your scheduled start time so you're ready to join when your event begins.

In-Person Events

For an In-Person Event, your Event Homepage is where you can find important information about your event and venue, including:

  • The event location
  • A downloadable calendar appointment
  • Event instructions
  • Any things you'll need to bring
  • Directions to the venue

How to Get to Your Event

On your Event Homepage, click “Get Directions” to open the event's venue location in Google Maps.

Screenshot 2026-08-13 at 6.31.37 PM

We recommend reviewing the Event Location and Things You'll Need before event day so you know where to go and whether there is anything you need to prepare or bring with you.

Self-Hosted Events

For a Self-Hosted Event, your Event Homepage contains:

  • A downloadable calendar appointment
  • A place to login and view Instructions for your experience
  • A how it works description for your guests

How to Start Your Self-Hosted Event

Because Self-Hosted experiences can vary, always refer to the instructions in your event portal for the most accurate information about how to access and run your specific event. 

You may need to: 

  • Click the black "Launch Game" button from your instructions tab 
  • Or, Check your portal inbox for a hosting packet 

Need Help Joining Your Event? 🚨

Having trouble accessing or joining your event? Our team is available to help Monday–Friday from 9:00 AM–8:00 PM ET via live chat or phone.

Live Chat: Visit our Contact Us page and click “Chat With Us.”

Call Us: 844-326-4054

If your event is already in progress or starting now and you need immediate assistance, select Extension 6 for Event Emergencies.